CUSTOMER SUPPORT
Returns & RMA
Let’s help you with your return request.
RETURN MERCHANDISE AUTHORIZATION
Start with your
E-TECH representative.
All returns require a pre-approved Return Merchandise Authorization (RMA) number before shipping. To request an RMA, please contact our support team with your order number, module SKU/part number, serial number, and a brief description of the issue.
Contact usWhat to include
- Your name, company and contact details
- E-TECH order number
- Manufacturer and module SKU/part number
- Quantity and serial numbers
- Reason for the return and a description of the issue
- Relevant testing details or photos, if available
Before shipping
Request return authorization # before sending any products. Confirm the RMA reference, shipping address and packaging instructions with your E-TECH representative.
RMA POLICY
Return Merchandise Authorization (RMA) Policy – Memory Modules
Eligibility & Conditions
- Defective modules: Defective modules are covered under our warranty replacement terms.
- Return inspection: E-TECH inspects each return for accuracy and damage.
- Physical integrity: Modules must not exhibit physical damage, cracked PCB, burnt components, or removed/altered manufacturer and serial labels.
Packaging Requirements
Memory modules are highly sensitive to electrostatic discharge (ESD).
You must ship the DRAM back in its original anti-static packaging or a proper ESD-safe bag.
E-TECH is not liable for damage incurred during transit due to inadequate or improper packaging.
Warranty Policy
We align with the warranty provided by the manufacturer, as well as working with the customer for exceptions that exceed the standard warranty if needed.